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The Business Value of Integrating the Contact Center Within Your Omni-Channel Strategy

White Paper Published By: IBM
IBM
Published:  Oct 06, 2014
Type:  White Paper
Length:  38 pages

This Aberdeen ebook outlines the business value and best practices of integrating the contact center with omni-channel programs in order to deliver a seamless customer experience across multiple touch-points.



Tags : 
omni-channel strategy, contact center integration, customer experience