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Published By: Zendesk Ltd     Published Date: Sep 11, 2018
Customers have caught on that support interactions are getting better. When they reach out, they’ve come to expect an instant response that says “we’re here for you”. When they want information, it’s expected to be accurate, up-to-date, and easily accessible. Essentially, they come to expect efficiency during support interactions. As a result, businesses are becoming more cognizant of their self- service offerings. Customers want to be left feeling empowered; it’s even better when they can do so on their own. Self-service saves time for agents, cuts down on organizational costs, and leaves the customer with a positive outlook of a brand. This eBook delves into how AI can enhance your customer self-service offerings with automatically-generated knowledge bases, content cues for your service agents, and chatbots.
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customer service, customer experience, artificial intelligence, chatbots, self-service
    
Zendesk Ltd
Published By: Akamai Technologies     Published Date: Nov 02, 2018
What to expect and how to prepare your best defense DDoS attackers launch hundreds of DDoS attacks every day. When a DDoS attack strikes an organization, panic is common. No one knows why systems and applications are failing, who to call, or what questions to ask. Meanwhile, senior leaders want answers. Planning ahead and being prepared is your best defense against DDoS attacks. This white paper explores best practices for building and maintaining a DDoS protection plan. You’ll learn what to expect from a DDoS attack, how to prepare, what to put in a DDoS runbook, and how to test your plan. In viewing this Akamai content, we would like to share your data with Akamai. Click here for more info or to opt out.
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Akamai Technologies
Published By: Dell     Published Date: Nov 12, 2018
Today, IT leaders address the PC lifecycle across a continuum from control to transformation. Control is geared to optimization, while transformation focuses on the business impact of technology. Though the two approaches differ, they are not in opposition. They strive for the same goals and face similar challenges. As IT leaders provide their workforce with the tools to carry out the corporate mission, they should develop a PC lifecycle strategy that encompasses the key organizational needs of systems management, end-user productivity, business innovation and data-centric security. Read this Dell whitepaper to learn more about the findings of a recent Forrester Consulting study, “Digital Transformers Innovate, Digital Controllers Optimize”. This paper will help clarify the PC lifecycle continuum, from the basics of control to the advanced levels of transformation, so you will be better equipped to determine the needs of your organization on that spectrum.
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Dell
Published By: Dell     Published Date: Nov 12, 2018
In December 2017, Dell commissioned Forrester Consulting to conduct a study refresh to determine how enterprise organizations are structured from an IT departmental perspective. The study explored two types of IT: digital controllers and digital transformers; and the trends and challenges seen in PC provisioning. Digital controllers are often associated with top-down approach, linear structure, and emphasize security and accuracy. In contrast, digital transformers focus on innovation, employee-and customer-centricity, and prioritize speed and flexibility. By understanding the two groups, enterprises can overcome challenges that arise from PC life-cycle management. By investing in existing PC management tools and partnering with a company that specializes in PC deployment and management, firms can empower employees to better serve customers. Download this Forrester report to learn more about the approach and strategy differences in how these two groups address the dynamic digital demand
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Dell
Published By: VMware     Published Date: Oct 02, 2018
VMware surveyed approximately 200 senior IT leaders at enterprise, commercial, and SMB organizations worldwide to shed light on the evolving role of IT. In the face of increased pressures, IT oganizations are needing to accelerate development and delivery of applications that power faster time-to-market for the business. In this paper, we chart the progress of CIOs, CTOs and other IT leaders and discuss the top challenges they face in building more nimble, responsive organizations to support their business objectives. We also show how data centre modernization can help organizations deliver the agility required to meet ever-increasing demands for faster innovation through a flexible, service-oriented IT model that employs both private and public clouds. Submit the form to discover the access this latest paper and set the pace in today’s digital economy.
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VMware
Published By: Cognizant     Published Date: Oct 23, 2018
Value-based care is the predominant model for enabling the healthcare industry to control costs and deliver better information to consumers. The basic idea is that reimbursements are based on the quality of the outcome of a procedure, episode of care, use of a device or therapy. Under this model, life sciences companies are rewarded for improving health outcomes and/or reducing the costs to achieve those outcomes. It requires life sciences companies to rethink many of their processes, from R&D through the commercial phase. Navigating those momentous shifts requires that life sciences companies embrace a range of digital technologies which will enable a holistic approach to value-based care. This white paper will examine the drive for value-based care, its impact on life sciences companies and how technology platforms can address the challenges the industry is facing.
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cognizant, life sciences, digital
    
Cognizant
Published By: Google     Published Date: Oct 26, 2018
According to the new Accelerate: State of DevOps 2018: Strategies for a New Economy report, elite DevOps performers have more frequent code deployments, faster lead times, lower change failure rates, and far quicker incident recovery times. Download the sponsored report from DORA, and find out what nearly 1,900 professionals said about the role of DevOps in their business, what sets top-performing DevOps teams apart, and how this gives them a competitive edge.
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Google
Published By: Workday UK     Published Date: Sep 18, 2018
People analytics is increasingly on the agenda for organisations. With the rise of workplace technology allowing leaders to track employees’ performance, productivity and wellbeing, we partnered with the CIPD to survey over 3,000 business professionals to understand how people analytics is being used. And the results are in. 65% of respondents who work in an organisation with a strong people analytics culture, say their business performance is strong compared to competitors. As well as outlining the key opportunities leaders can capitalise on, this report covers: - How different professions are using people data - The various types of people data that are being used - How people analytics adds value to organisations - What the future holds for people data
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Workday UK
Published By: Evariant     Published Date: Nov 08, 2018
Health systems gain a competitive edge when they identify the right physicians and target those physicians to develop unsurpassed loyalty. Learn how to cultivate relationships with physicians that lead to an increase in cases being referred, which results in smarter provider engagement, increased margins, optimized network utilization and health system growth. But which doctors? In which service lines? And what kinds of cases? And what touch points? This guide discusses how to reimagine how network development teams work that results in the ability to demonstrate indisputable ROI from network development activity and liaison outreach.
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physician relationship management, network utilization, market development
    
Evariant
Published By: Trustpilot     Published Date: Oct 25, 2018
Online reviews have the power to make or break your business’ image and credibility. To better understand what drives people to leave reviews, whether positive or negative, we surveyed over 1,000 consumers globally and put together a report with the findings. Download the report to learn: • What motivates people to leave negative reviews • What experiences most inspire positive reviews • The long-term impact on your business of satisfying an unhappy customer Get your free copy now!
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Trustpilot
Published By: Trustpilot     Published Date: Oct 26, 2018
If you’ve ever ordered your morning coffee and felt uninspired by the request to participate in an online survey or leave a social review regarding your experience, you probably didn’t have a particularly noteworthy experience. If you’re willing to take time out of your day to leave online feedback, it’s usually because you want to warn people about a bad encounter, or to help them make a better buying decision. Think the online review phenomena might sometimes have ulterior motives? Read on to see what we uncovered.
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Trustpilot
Published By: Here Technologies     Published Date: Sep 26, 2018
Discover the four big trends in fleet management being powered by location services. Trends to help you differentiate your solutions and enable transportation companies to overcome their logistical challenges and increase asset utilization. Discover what’s making the biggest impact, together with how, by integrating some of these trends into your solutions, you can position yourself as the service provider of choice in fleet and transportation management solutions. And find out how HERE is delivering features, from comprehensive mapping capabilities and real-time location data, to truck-specific attributes, to help you do just that. Download the eBook now.
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Here Technologies
Published By: Here Technologies     Published Date: Oct 16, 2018
In this report, VSI applies HERE’s HD map data to a lane keeping application and examines performance of lane keeping with a map-based approach compared to a camera and computer vision-based approach. VSI tested the lane keeping system with and without map data on a local road in 3 scenarios: Lane lines expanding into a turn or exit lane An intersection without lane lines A widening in the lane The results show that in all scenarios, the computer-vision-only lane keeping systems got confused and made errors in a vehicle’s trajectory when lane markings were out of the ordinary or invisible. Faced with the same road conditions, the map-based lane keeping system stayed within the desired trajectory outperforming the compute- vision-only systems. This report proves that using a lane model from an HD map can solve common issues involved in computer-vision-only lane keeping.
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Here Technologies
Published By: Here Technologies     Published Date: Nov 07, 2018
The United Nations predicts that by 2050 an additional 2.5 billion people will live in towns and cities, with 90% of this increase happening in African and Asia. With congestion already a challenge on many city roads how will we keep our megacities moving and quality of life high for their populations? As one of the world’s leading location platform in 2018, HERE shares location data, insights, tools and services to keep people and traffic flowing through cities and countries around the world. This eBook explains how accurate traffic data can help megacities of today and the future.
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Here Technologies
Published By: ABB     Published Date: Oct 31, 2018
In 2017, Europe produced more Of its electricity from solar, wind and biomass resources than from coal. Today's market is more volatile, with greater variability in energy sources due in large part to the desire to reduce environmental damage. The European Union (EU) is on track to achieve its 2020 goal of reducing greenhouse gas emissions by 20% compared to 1990 levels l by reducing its reliance on carbon-based power. This paper examines the five most critical variables that investors, developers, and others must recognise in the due diligence process before investing in a new power generation project in Europe.
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energy industry, power market analysis, investor advice, digital technology, automation technology
    
ABB
Published By: Zscaler     Published Date: Oct 26, 2018
Cloud computing is rapidly changing enterprise IT with applications like Salesforce and Office 365, which are improving productivity, reducing costs, and simplifying management. Now, organizations are discovering that those same advantages can be achieved by migrating security to the cloud. In fact, in its 2016 Magic Quadrant report on Secure Web Gateways, Gartner reported, “Cloud services have experienced a 35% five-year compound annual growth rate, while on-premises appliances have only grown by 6% during the same period.” Organizations understand that protecting users with a consistent and enforceable policy requires much more than simple URL or web filtering. Thousands of companies have already switched their IT security from appliances to experience the benefits of the Zscaler™ Security Cloud. Download this whitepaper today to find out why.
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Zscaler
Published By: Lenovo - India     Published Date: Oct 11, 2018
While many organizations have acknowledged the importance of digitally transforming their businesses and processes to deliver speed and agility, most are just starting their cloud journey. Cloud-in-a-Box delivers an enterprise cloud platform with a mix of on- and off-premises private cloud and public cloud, with orchestration between them. This will provide the organization with the ability to avoid vendor lock-in, find the optimal cloud services for a particular business or technical need, and increase redundancy. Download IDC Infobrief on “Cloud-in-a-Box” to understand: • How you can deliver the different functions of a data center and meet business requirements by deploying a “Cloud-in-a-Box.” • Understand how industries such as financial services, manufacturing and healthcare can benefit from “Cloud-in-a-Box” technology. • Self-discovery questions and focus areas that every organization needs to go through for successful cloud deployment.
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Lenovo - India
Published By: Lenovo - India     Published Date: Oct 11, 2018
Lenovo’s VMware vSAN-based hyperconverged solution reduces TCO by 40% within the datacenter. VMware-based hyperconverged solutions from Lenovo come with a set of certified components that can be deployed to create platforms that support a broad array of workloads, performance, and budgetary requirements. With VMware vSAN pre-installed, pre-configured, and pre-tested, Lenovo’s VMware-based hyperconverged solutions help improve productivity, and cut complexity quickly and easily. VMware-based hyperconverged solutions from Lenovo represent proven solutions that are enterprise-class and are already being leveraged within mission-critical environments around the world. Download IDC’s Infobrief on “The Real-World Value of Hyperconverged Infrastructure” and learn how you can: • Cut the cost of scaling infrastructure • Reduce time spent on infrastructure provisioning • Improve application performance • Eliminate complexity and cost related to refreshing traditional infrastructure
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Lenovo - India
Published By: Carbonite     Published Date: Oct 10, 2018
For all organizations, server and component-level crises are unfortunate inevitabilities. Likewise, the need of end-users to revert to previous file versions is a common occurrence due to predicaments large and small. Recognizing these realities, ESG consistently recommends that organizations consider an approach to data protection that is broader than what backup alone can provide
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Carbonite
Published By: Carbonite     Published Date: Oct 10, 2018
In the last few years, businesses have changed the way they protect data. Studies show they’re abandoning traditional backup and recovery in favor of disaster recovery as a service (DRaaS).1 With DRaaS, businesses enjoy the luxury of keeping a replica of their data hosted at a remote site that they can fail over to in an emergency—without bearing any of the infrastructure costs or maintenance responsibilities. All infrastructure and maintenance is the responsibility of the provider. Gartner predicts that global DRaaS revenue will reach $3.4 billion by 2019. The firm cited several reasons for the shift:
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Carbonite
Published By: Carbonite     Published Date: Oct 10, 2018
For a backup solution to be considered flexible, it needs to satisfy several key business requirements. It should integrate seamlessly with any servers you’re running and provide full support for all the applications your business uses. It should enable you to protect assets in different parts of the country or overseas. And it should let you manage and monitor backups from anywhere. A flexible backup solution gives you everything you need to protect the technology investments you make now and in the future. So instead of having to buy multiple solutions to support your changing needs, you can have a single solution that adapts to fit your environment. We call that flexible deployment.
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Carbonite
Published By: Spredfast     Published Date: Nov 14, 2018
How Top Brands Automate Social Service Practices Today’s conversational commerce requires brands to provide immediate answers to their customers’ questions. Chatbots and artificial intelligence are fast becoming critical tools for customer service, bringing speed and scale that ensures a superior experience. But what are the best practices that marketers need to know to tackle the challenges of customer service automation? ?Learn from experts from General Motors, Booking.com and Spredfast about how to bring automation into your CX workflows and bolster your social service strategies. You’ll find out: How to think about automation for your business? How chatbots enhance your agent workflows?? ??How Booking.com and GM are using AI to drive inspiration and customer? service efficiencies??
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Spredfast
Published By: Dassault Systèmes     Published Date: Jun 19, 2018
A&D manufacturers and their suppliers now depend more than ever on global supply chains. As they reach across time zones, languages and cultures, supply chains have to work around challenges that build up costs and drag down production schedules. Communication between distributed engineering and production centers can be labored and error-prone. These problems are often compounded by repetitive programming, incomplete simulations, time-intensive production methods, and concern that the shop floor may not be working with current data. Ideally, global companies should be able to design products at any location and produce them at selected sites, with all stakeholders from design to the shop floor working concurrently from a single unique global data source. Understand how manufacturing companies can deliver machined parts faster and increase revenue by reducing costs – despite operating globally across time zones and cultures.
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Dassault Systèmes
Published By: Datastax     Published Date: Nov 02, 2018
Today’s data volume, variety, and velocity has made relational database nearly obsolete for handling certain types of workloads. But it’s also put incredible strain on regular NoSQL databases. The key is to find one that can deliver the infinite scale and high availability required to support high volume, web-scale applications in clustered environments. This white paper details the capabilities and uses case of an Active Everywhere database
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Datastax
Published By: Druva     Published Date: Nov 09, 2018
The rise of virtualization as a business tool has dramatically enhanced server and primary storage utilization. By allowing multiple operating systems and applications to run on a single physical server, organizations can significantly lower their hardware costs and take advantage of efficiency and agility improvements as more and more tasks become automated. This also alleviates the pain of fragmented IT ecosystems and incompatible data silos. Currently, this virtualization juggernaut shows no sign of slowing. As businesses recognize the potential for increased reliability and scalability offered by virtual technology, they are ramping up their investments in data center modernization and upgrading. In fact, 33 percent of the respondents to a recent ESG survey on cloud usage said that making greater use of server virtualization was one of their top five spending priorities for the next 12 to 18 months.
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Druva
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